Automatic message translation
How SmartChat translates incoming messages into the account language and outgoing replies into the guest's language, why AI suggestions appear in Italian, and how to change the sending language.
You are in the right place if…
- “The AI prepared the reply in Italian but the guest is writing in English”
- “How can I see the guest's original message?”
- “In what language does the guest receive the reply?”
- “Can I change the sending language?”
This guide has not yet been verified against the latest software version.
SmartChat allows you to communicate with guests from all over the world without knowing their language.
Incoming messages
When a guest writes, for example in English, you see the message already translated into your account's language. Next to each message, there is a translation icon: click it to read the original text.
Suggestions and replies
- AI suggestions (green box) are shown in your account language, so you immediately understand what will be sent and can correct it. This is why you see the draft in Italian even when the guest writes in another language.
- When you click Use on the suggestion or send your own message, SmartChat translates it into the guest's language.
- The flag on the send button indicates the target language: click it to change it before sending.
Language control
If the AI prepares a reply in a language different from the guest's, SmartChat does not send it and leaves it for you to verify, so the guest never receives a message in a language they do not understand.
Related guides
How the Confidence Level decides whether the AI sends a response on its own or proposes it as a suggestion, how to recognize the two cases in the chat, and how to use, modify, or analyze a suggestion.