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Configure the AI agent
From the Knowledge Base to AI Profiles: the steps to make the AI respond to guests reliably.
Follow these steps
How can we help?
Describe a problem, a question or what you want to set up, in your own words: we will take you to the right guide.
Most common questions
We answer5 questionsHere are the most common
Where do you want to start?
Featured areas
Channels
Connect Booking.com, Airbnb, and WhatsApp Business so that guest messages arrive in SmartChat.
Popular guides
Conversations
Find chats to manage, respond to guests in any language, and use quick chat actions.
Popular guides
Tickets
Track guest requests that require human intervention until they are resolved.
Browse by topic
Canali
1 guideConversazioni
4 guidesAgente AI
4 guidesKnowledge Base
2 guidesTicket
2 guides
Most read guides
- “How do I teach the AI the information about my property?”
Knowledge Base: creating and organizing documents
How the AI agent uses the Knowledge Base, how to create a document with sections, associate it with properties or leave it general, edit it with the help of AI, restore a version or delete it, along with tips for writing information that the AI can find and use.
Configuration
- “What does P5 mean?”
Ticket statuses and priorities
The meaning of ticket statuses (New, In Progress, Resolved, Done, Denied) and priorities from P1 to P5, with examples of when to use them and the link to the Critical filter.
How it works
- “The night profile never activates”
AI Profiles: what they are and how to order them
The AI Profile determines how the AI agent behaves: tone, autonomy, Instructions, Topics, and time slots. This guide explains what it contains, how to create a profile for a specific time slot, and why the Default Profile should be at the bottom of the list.
Configuration
- “I taught information from the chat but the AI is not using it”
Teaching information to the AI directly from the chat
How to use the house icon to teach the AI information while replying to a guest, and how to approve the proposal in the Knowledge Base so the AI can use it in future conversations.
Configuration