- “Booking messages are not arriving in SmartChat”
- “I don't see Airbnb chats, only WhatsApp ones”
Activating Booking.com and Airbnb email notifications to receive messages in SmartChat
Booking.com and Airbnb guest messages arrive in SmartChat via portal email notifications. This guide explains how to activate them on both portals, which address to use, and how to verify the mailbox in SmartChat.
Activation