Teaching information to the AI directly from the chat
How to use the house icon to teach the AI information while replying to a guest, and how to approve the proposal in the Knowledge Base so the AI can use it in future conversations.
This page is not translated yet: you are seeing the Italian version.
You are in the right place if…
- “I taught information from the chat but the AI is not using it”
- “How can I avoid repeating the same answer over and over?”
- “What is the house icon next to the send button for?”
- “Where do I approve information taught from the chat?”
This guide has not yet been verified against the latest software version.
When you manually reply to a question the AI couldn't answer, you can save the information for future use without opening the Knowledge Base.
Teaching from the chat
- Write the answer in the conversation text box.
- Before sending, click the house icon next to the send button.
- Choose who the information applies to: all properties, for example "Check-out is at 11:00 AM", or a specific property or room, for example "There is a kettle in this room".
- Send the message.
Approving the proposal
The information does not become active immediately: SmartChat creates a change proposal in the Knowledge Base, and the involved document is flagged with pending changes.
- Open Knowledge Base and the document with pending changes.
- Choose Accept all, Reject all, or Review details to check each addition.
- Confirm with Apply changes.
Only after this step will the AI use the information in subsequent responses.
Related guides
How the AI agent uses the Knowledge Base, how to create a document with sections, associate it with properties or leave it general, edit it with the help of AI, restore a version or delete it, along with tips for writing information that the AI can find and use.